Privacy Policy | Tawan Trust

1. Introduction

Tawan Trust ("we", "us", "our") is committed to handling personal information responsibly and transparently. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to information gathered through our website at tawantruda.world and through direct contact with our team.

If you have questions about how we handle your information, please contact us at [email protected] or write to us at 27/9 Thanon Thalang, Talat Yai, Muang, Phuket 83000, Thailand.

2. What personal data we collect

We may collect the following categories of personal information:

Contact information: your name, email address, and telephone number when you submit an enquiry or enrol in a programme
Correspondence: messages you send to us by email or through our website contact form
Programme participation data: session attendance and feedback submitted after completing a programme
Website usage data: pages visited, time on site, and browser type, collected through analytics tools (see Cookie section below)

We do not collect financial account details, identity documents, or any sensitive personal data beyond what is listed above.

3. Legal basis for processing

We process your personal data on the following legal bases, in accordance with the Thailand Personal Data Protection Act B.E. 2562 (PDPA):

Consent: where you have actively agreed, for example by submitting an enquiry form or ticking a consent box
Legitimate interest: to respond to enquiries, improve our programmes, and manage our business operations
Contractual necessity: where processing is required to deliver a programme you have enrolled in

4. How we use your information

We use the personal data we collect for the following purposes:

To respond to enquiries about our programmes
To manage programme enrolment and delivery
To send practical information relevant to sessions you have enrolled in
To analyse website traffic and improve our online content
To comply with legal obligations

We do not use your personal data for automated decision-making. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data retention

We retain personal data only for as long as necessary:

Enquiry and contact records: up to two years after your last contact with us
Programme participation records: up to five years, in case of any queries or future enrolments
Website analytics data: up to 26 months, in line with standard analytics retention practices

After these periods, data is securely deleted or anonymised.

6. Sharing with third parties

We share personal data only in limited circumstances:

Service providers: we may share data with hosting providers and email services who process data on our behalf under strict confidentiality agreements
Analytics: we use Google Analytics to understand how our website is used; this data is anonymised where possible
Legal requirements: we may disclose information if required to do so by Thai law or a court order

We do not share personal data with financial institutions, advertisers, or any commercial third parties.

7. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:

Secure, encrypted connections (HTTPS) for our website
Access controls limiting who within our team can access personal data
Regular review of our data handling practices

In the event of a data breach that affects your rights or freedoms, we will notify affected individuals without undue delay, in accordance with the PDPA.

8. Cookies

Our website uses cookies to function properly and to understand how it is used. We use essential cookies (required for the site to work), analytics cookies (to understand visitor behaviour), and preference cookies (to remember your settings). You can manage your cookie preferences at any time through our Cookie Policy page. Refusing optional cookies will not affect your ability to use our website.

9. Your rights under Thai PDPA

Under the Personal Data Protection Act B.E. 2562, you have the following rights:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to ask us to correct inaccurate or incomplete data
Right to erasure: to request deletion of your data in certain circumstances
Right to restrict processing: to ask us to pause processing while a dispute is resolved
Right to data portability: to receive your data in a structured, common format
Right to object: to object to processing based on legitimate interest
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information with them.

11. Children's privacy

Our programmes are designed for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently received data from a minor, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify participants directly. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact and complaints

For any privacy-related questions or concerns, please write to us at:

Email: [email protected]
Address: 27/9 Thanon Thalang, Talat Yai, Muang, Phuket 83000, Thailand

If you are not satisfied with how we handle your concern, you have the right to lodge a complaint with the Office of the Personal Data Protection Committee of Thailand.